[DRAFT — review and adjust before publishing. Replace bracketed placeholders. EU customers have a statutory 14-day right of withdrawal under the Consumer Rights Directive regardless of what you set here — don't set the window shorter than that for EU orders.]
You may return any undamaged, unused product within [30] days of the delivery date for a full refund, less any original shipping charges.
Items must be returned in their original packaging, with all accessories, manuals, and cables included, and show no signs of use beyond inspection. [Products showing wear from actual use may be subject to a restocking fee or partial refund.]
Email [[email protected]] with your order number and reason for return. We'll send you return instructions and, where applicable, a prepaid return label.
Once we receive and inspect your return, refunds are issued to your original payment method within [5–10] business days. Your bank or PayPal may take additional time to reflect the refund.
[List any exceptions here, e.g. clearance items, gift cards, or opened consumables, if applicable. Remove this section if everything is returnable.]
If your item arrived damaged or with a manufacturing defect, contact us within [7] days of delivery with photos — we'll arrange a replacement or full refund at no cost to you. See also our Warranty page.
Last updated: [date]